Política de reembolso
Return & Refund Policy
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be returned in the same condition in which you received it. The product must be unused beyond normal inspection, free from damage or alterations, and include the original packaging when reasonably possible.
Proof of purchase will be required to process your return.
How to Request a Return
To start a return, please contact us at:
Please do not send any items back before receiving approval and return instructions from our team. Returns sent without prior authorization may not be accepted.
Once your return request is approved, we will provide the necessary instructions for completing the return.
Return shipping costs are the responsibility of the customer, except in cases where the item received is defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible so we can review the issue and provide an appropriate solution.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Customized or personalized products.
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Items that have been damaged, modified, or used in a way that reduces their value.
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Products clearly marked as "Final Sale" before purchase.
If you are unsure whether your item qualifies for a return, please contact us before placing your request.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, the fastest option is to return your original item (if eligible) and place a new order after your return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
If approved, your refund will be automatically issued to your original payment method. Processing times may vary depending on your bank, credit card provider, or payment service.
If you have not received your refund after 15 business days from approval, please contact us at:
International Customers & Consumer Rights
For customers located outside the United States, return and consumer rights may vary depending on local laws and regulations.
This policy does not limit any mandatory consumer rights that may apply under the laws of your country or region.
For customers in the European Union and United Kingdom, statutory consumer rights regarding returns, cancellations, and refunds may apply in addition to this policy.